Booking Proceedure
We are happy to hold a provisional booking for you following a telephone call
or email, however, we would ask that a booking form and deposit is sent within 8 days to secure the booking, we cannot guarantee to hold provisional bookings for longer than
this.
A reminder for balance payment will be sent (generally by
email) approximately 7 weeks before arrival..
Payments
A non-refundable* deposit of approx 10% (if booked before 31/12
the year before) of the holiday price is required with your booking form/to confirm the booking, a further 10% at the
start of the year the holiday is due. The final balance* being due 6 weeks before the date of your
arrival. Where a holiday is booked with less than 6 weeks notice the total
cost is payable with the booking form. You are strongly advised to take out travel insurance to cover you in the event of cancellation.
UK
visitors - Deposits and final payments can be paid in £/Euro either by way of cheque or by bank transfer (£ only),
PayPal or credit card (service charge applies). Cheques can be mailed to Anna Atkinson, Las Razes, 82190 Touffailles, France – bank transfers are to
Sort Code 40 26 17, Account No 51369687.
Euro
Zone visitors - Deposits and balances can be paid by Euro cheque, PayPal or credit card (service charge applies).
The
cost of your holiday is calculated in Euros and any deposits paid in sterling witll be credited to your account at the prevailing
Coutts & Co 'Buy Rate' at the date of balance invoicing.
American
and rest of the world visitors – Please email us to discuss the best way to suit your circumstances.
Please note that we do not accept any credit or debit cards at Las Razes - such payments can be
made on line in advance only. (service charge applies)
*Whilst deposits and balances remain non-refundable, every effort
will be made to re-let the booked rooms, and where this is possible we will endeavour to pass this benefit back to you.
Damage
Tenants are fully responsible for any damage and /or losses to
property and belongings and must undertake to inform us of any damage to accommodation or its contents during their occupation
and to pay for any damages or missing items, including excessive or unusual services consumed.
Parents remain entirely responsible for the actions of their children
and it should be noted that very expensive damage could be caused by inappropriate usage to the pool liner or the snooker
table. Where deliberate or negligent damage is caused the owners reserve the
right to seek compensation above and beyond the security deposit.
Tenants opting not to take out the final cleaning option, are required to leave the house and pool as they found it on arrival (i.e. fully cleaned).
Failure to do so means that we reserve the right to deduct a cleaning charge based on an hourly rate of 14 Euros per
hour per cleaner, from the security deposit. Tenants are responsible for the
disposal of rubbish, including bottles, and any sacks left for disposal by the owners will incur a charge of £6/9 Euros per
sack. Excessive use of sun oil/cream in the pool may well mean additional cleaning of the liner is required.
Security/Damage Deposit
A security/damage deposit of £200/300 Euros is payable for
each booking - paid with the balance payment. This will be returned to you in
full or in part on your return home. This deposit does not limit the tenant’s
liability for any damage caused to Las Razes or its contents. Where the final cleaning service option is not taken and
the property is not left cleaned, we reserve the right to deduct the final cleaning charge from the damage/security deposit.
Linen and Towels
Linen and towels are included in the price of the rental. Please note that the towels supplied are not for use by the pool or outdoors. Any damage caused to linen by misuse or reactive cosmetic products will have to be
paid for and this will be deducted from the security deposit. Where linen is
inclusive it is not normally changed during the duration of the holiday. However,
fresh linen can be supplied for tenants to change themselves, we will then wash the linen that has been used.
Limitations on use
The accommodation, services and facilities of the property let are solely for
the use of those named on the booking form or as otherwise agreed with the owners. No
sub-letting or assignment arrangements are permitted. The maximum sleeping capacity
of 15, must not be exceeded under any circumstances. Where the party is found
to exceed this limit, the right is reserved to ask members of the party to vacate the property. The pitching of tents and parking of caravans is not allowed. The
owners reserve the right to take any action deemed necessary if any property, its pool or grounds is deemed to be abused or
misused.
Liability
No responsibility can be taken, by the owners, for anyone (or their property,
including vehicles) in or around properties or playing in or near pools, woods, fields or the like.
Property Maintenance
The owners or their representative retain the right to enter the property at
any reasonable time to deal with any complaints and to carry out any repairs deemed necessary to the property or equipment. Pools and grounds will be maintained during your stay and under no circumstances must
tenants touch or interfere with equipment (including pool equipment) or materials or irrigation systems.
The owners tend the gardens regularly in order to preserve the gardens, plants and.
grassed areas To assist you the owners will place the night cover
on the pool each night once the pool has been finished with and remove the same in the morning.
Flora and Fauna
This is a country property and tenants should be aware of the local flora and
fauna. In rural France the presence of animals, birds and insects in surrounding
countryside is inevitable.
Swimming Pool
Safety is paramount and tenants are asked to acquaint themselves with the rules
or the pool on arrival. The owners (as they live on site) reserve the right
to use the pool themselves during your stay.
